Frequently Asked Questions
What services do you offer?
We design gifts for all the events in your life. KINDORA GIFT STUDIO provides gifts for weddings, personal, corporate, non-profit and all types of social events. Many of our custom orders include customization work. Please visit our Portfolio on our website kindoraconceirge.ca to see some examples of our prior projects. Go to our CONTACT to get started.
What is your order minimum?
Custom gift orders require a minimum of 12 units at $45 per unit or an invoice totaling $1,000 excluding shipping and taxes. Standard products, such as our budget friendly ready to ship gift boxes and hampers have no minimum order requirements and can be purchased directly on our website SHOP page.
Timeframe for custom order
Each of our custom order is carefully curated and designed to our clients’ specifications and within their budget. We hold limited product inventory, as we are a project-based gifting company. Customers should expect lead times of 2-4 weeks for the design, proposal and approval process, followed by 2-3 weeks for ordering, customization, assembly and shipping.Can I supply my own product?
We do allow customer-supplied items for an agreed-upon handling fee per unit. The dimensions and weight of the items must be shared prior to our finalizing the size of the vessel so the proper size can be chosen. If dimensions are different and the original vessel chosen no longer fits, any additional costs for an appropriate vessel will be covered by the clients. A product provided by the customer has to be received at least 14 days prior to the set delivery date. We are not responsible for the shipping of products supplied by you or the damage to the products supplied by you incurred during shipping. We highly recommend you order a few extra items.Where do you deliver?
We offer delivery services to hotels, conference centers, businesses and residences. Delivery charges are based on the number of boxes, stops and distances. We will provide you with pricing upon request. Delivery charges are always additional and never included in our box unit price.
We also offer clients the option to pick up their order directly at our pickup location in Regina at no cost.What is your delivery method?
We work with FedEx, UPS, Purolator and Canada Post to ship orders.
